Our Ten-Times-A-Guarantee

Here, at Suntastic Software, we are fond of the idea that " games are art and science more than commercial products and people are our friends and needed audience more than just customers! " We cannot get your money unless you are sure we deserve so; it seems to us only natural that failing to offer you fun, fun, fun games will result in a loss in our morales and budget alike.

The essence of our entertainment guarantee is that we guarantee you to be 100% entertained by our games! To make sure you trust us, we don't give you one guarantee, we don't give you three, we give you Ten-Times-A-Guarantee! That's right: we have 10 guarantees to form a sensational, bulletproof, entertainment guarantee! They are all listed below, so you can check for yourself, and rest assured we cannot claim your money if our games arenot exactly what you needed.

1. We Guarantee You Will Have Fun!

We don't do games for money! Let us rephrase this: we don't do games for money! We consider ourselves artists, and we do games to provide you with fun, and more fun, and yet more fun! We are sure you will like our games so much that you will pay the requested amount to be able to play their complete versions. Best of all, you don't have to take the decision blindfoldedly. You can base your choice on more than 2 weeks of playtime, so that you make a fully qualified decision. We also strongly believe in your sense and honesty and we are sure you are going to make the right choice. Summing up, we trust you completely and we prove it by this guarantee: you love our games so much that you feel you should pay for them or you don't and we don't see any money!

2. We Guarantee You Community Supportive Products!

We know that a game is more than a pastime. We know games are means to form bounds within a family or a circle of friends and our games reflect this knowledge. We guarantee you that our games are great for your entire family and for your circle of friends, two kinds of communities it is so hard to create and keep closely connected.


3. We Guarantee You Will Be Treated as a Best Friend!

We have learned over the years nothing is more important than being treated as a friends instead of 'just a customer'. Here, at Suntastic Software, we like to consider all our customers our close friends. You are, after all, our needed audience, our source of inspiration and our main reason of being, so we guarantee you'll be treated as our best friend or you can ask for your money back! The kind of friend you share with your thoughts, your wishes, the kind of friend you listen every day and you provide great support in everything she/he wants to carry out.

4. We Guarantee You Will Be Treated Professionally!

We are strongly committed to providing you a professional support. We will definitely listen to your ideas (have you seen the Contact Info page?) and we guarantee your thoughts will reach even our President and Board of Associates (have you seen the Feedback page?). We abslutely cannot concieve a professional, trustworthy, long-term realtionship with you without this, so we guarantee we are going to treat you as a real person and we will solve your problem in due time or you get your money back!


5. We Guarantee 100% Bug-Free Games!

There's no such thing as bug-free software! This is what we learned ever since we started programming, so how could this be? Well, we test our games for more than half the production time (which is more than the overall software industry does anyway) and we have prolonged beta-testing sessions until we make a release. However, we are only humans and bugs tend to creep in. So how can we claim our software is 100% bug-free? Well, we guarantee that if you encounter any bugs we'll fix them in just 7 days and send you the new version for free or we fully reimburse your costs (you may choose between these two options). This means we are 100% guaranteeing we don't have major bugs (or we wouldn't be able to fit the 7 days schedule) and that, in the unlucky even you encounter a minor bug that slipped our trained beta-testing team, you will have a solution in practically no-time. This is how we prove our commitment to total software quality!

6. We Guarantee You Excellent Manuals!

We know how frustrating is to start a task without the proper information. And when it comes to spending your valuable quality time with our games, we are definitely going to make a stand. We guarantee you will be provided with excellent manuals, with enough pages to be informative and not too many to read. We are also strongly committed to making you proficient with our games even before starting to play, so we have designed for every of our games an on-line Quick Start page, which you can read while downloading the game!


7. We Guarantee You Challenging Games!

We know that you, our customer, are unique and that we cannot provide one-size-fits-all games to you. After all, actors adapt their performance to the audience, so why wouldn't our games do the same? We guarantee you will find our games challenging and you will be able to adapt the game's difficulty ratings to your choice. It's the perfect amount of challenge, or we don't get our money!


8. We Guarantee Your Computer Will Like Our Games!

We think you would like to know that your computer actually likes our games. This claim is based on a study performed on at least 10 computers of all ages and social categories -- they all liked it and we think they will recommend it to their relatives. Now, good computers should like what their owners like, but just in case yours acts differently, we guarantee that your computer will at least like our games as much as you do! After all, you don't want your computer to get upset and crash more often!


9. We Guarantee Your Computer Will Run Our Games!

Running a computer game is nowadays an ever increasing problem. Most games require lots of RAM or high-speed processors or fast 3D graphics accelerators or all of them. We make sure our games are not in this category and we guarantee that even a 5-years-old computer is able to run our games smoothly. However, a second problem related to running software on your machine has also been under our scrutiny: the problem of drivers. Even if it is definitely not our fault, we feel we cannot take your money if you cannot run our games, so we'll help you fix your driver problems for free or you get a full refund, no questions asked!


10. We Guarantee You a Place in Our Team!

How can we better end this abundance of guarantees than with an invitation to join our team? Here, at Suntastic Software, we think you don't have to be a technical guru or a game addicted person to come out with great ideas that other people can enjoy. After all, this is how our company has started up in the first place. Therefore, we are launching the Suntastic Software challenge, especially designed for people who want to be part of our team:

If you played one of our games and felt you could add something to it, send an email to:

or use the Contact Form to present us your ideas. It doesn't have to be a radical change to the game -- we appreciate any contribution.

Every new idea will be rewarded with a custom-made Suntastic Software Co-Designer Award and will make you eligible for numerous game bonuses and fun items.

The author of the best game-improving idea will also be mentioned in the Designers section at the next game update and will obtain a Suntastic Software Excellence In Design Award.

Yes, we guarantee we will look up your ideas and try to bring them to life, just as we would do with a member of our team!



With all our kind wishes,

The Suntastic Software Team