Center
for Player Support
Welcome to our Center for Player Support! We are here to help
you solve your problems related to installing, running, or
simply enjoying our games the way you should. Just as if our
strong commitment to helping our customers was not enough,
we are bound by our
Entertainment
Guarantee to solve your problem or give you your money
back!
Installing a
game
All our games come to life bundled in an installation kit,
that you can download from our website.
To download a game from Suntastic
Software you should go on the
Home,
Games or the respective game's page
and click the
Download NOW! button corresponding to
the game of your choice.
A download box should open. If it doesn't, then please
check with your Internet provider the availability of Internet
(it might be a sudden fall of your Internet connection).
Click on the
Save button and select a location for
your game. If you are working on another person's machine,
or you are at the office, please make sure you can save the
file to the selected folder. A good directory for you to save
the download is usually the
My Documents folder, with
the second best being
C:\Temp.
After the download has ended the download window will wither
close or enable you to click the
Open button.
To install the game you have just
downloaded you should click the
Open button
in the completed download window or
double click the file
you've just downloaded within an Explorer window.
The installation procedure should start. Follow the installation
procedure instructions to correctly install our games.
Uninstalling
a game
All our games come to life equiped with an uninstallation
procedure.
To uninstall one of our games
simply go to the
Start > Programs > SuntasticSoftware
> [Game Name] and click on Uninstall (one of the available
options).
Running a game
All our games come to life equiped with an uninstallation
procedure.
To run one of our games
simply go to the
Start > Programs > SuntasticSoftware
> [Game Name] and click on the [Game Name] option.
For example, to run
Leaderz you should go to
Start
> Programs > SuntasticSoftware > Leaderz and
click on the
Leaderz option.
Reporting another
problem
We are strongly committed to offering adequate support to
our games.
Just drop us a line describing
your problem and we'll get to the end of it!
Just
in case you don't feel comfortable
filling a form on a web-site (did you know we guarantee
your privacy, through our
privacy
statement?), you can send us email at:
support@suntasticsoftware.com,
for any call for help or technical problem
or
contact@suntasticsoftware.com,
for any suggestion or request for information
